• View your roster and see who you are working with
• View organisation news and updates
• Direct message colleagues you are connected with
• Connect with colleagues in groups and pages
• Personalise your profile, for example profile picture and bio
• Add icons to your favourites bar for quick access
• Access leave information and entitlement at a glance
• Show availability, request duties, request advance duties
• Book bank or locum shifts
• Swap shifts
• Log call outs

Search RLDatix Loop in your app store.

Yes, visit: https://web.loop.allocate-cloud.co.uk

1. Sign up with your email and password.
2. Verify your email.
3. Select your organisation from the dropdown and enter your organisation specific linking credentials (these will have been provided to you by your organisation).
4. You’re now in the Loop! You’ll see rostering features immediately, and comms content will show after the overnight sync.

Watch the video below on how to connect to Loop:

If you need help, please contact your rostering team.

Choose ‘Forgotten your password?’ on the login page.

You may have used Loop before. Try logging in with that email instead, and change your password if you no longer remember it.

No, this is optional.

No, your number is not visible to colleagues.

1. If it indicates that your login name is wrong, ensure you enter the login name provided by your organisation. Do not enter in your Loop login name (email) at the Connect to Organisation stage, as this is not what is required in this field.
2. If it indicates that your password is wrong, make sure you enter in the temporary password provided by your organisation. This may be different to the password that you have set up for Loop.
3. If it says you already have an external ID, this means you may have used Loop or one of our other products in the past (Me app, eCommunity, RP11) and are connected to the organisation with a different email address. If you can remember which email this is, log in with that email (and use ‘Forgot Password’ if required). Otherwise, reach out to your rostering team who can take a look at your account in Optima.
4. If it says you are already connected, you may have connected in an area of bad signal and the process timed out. If you try to connect again, since you are already connected the organisation won’t show in the dropdown. Try logging out and in again to resolve it

Loop needs an overnight sync in order for these to show. Please contact your rostering team if this is still not showing after the sync, as it may be an access issue.

There are a few things that could cause this.

1. Your organisation hasn’t given you access to view the roster.
2. You connected in an area of bad signal, try logging out and in again.
3. There was an issue with your connection, try disconnecting and reconnecting again.

See this video on how to disconnect your organisation:

This usually means your device is blocking cookies. You will need to allow this in the browser settings.

The app will log you out after 15 days of inactivity, and with regular use it will keep you logged in for 90 days, at which point you will need to log in again.

In most cases your Loop ID can stay the same, and simply add your new organisation to your account. Reach out to your rostering team for further information on their organisation processes.

Yes. You can either:

• Mute a specific group by selecting the three dots in the top right of that group and choosing your quiet hours,

or

• Turn off Loop notifications completely in your phone’s settings.

Yes. Go to the building icon on the top left of the menu page, select the + icon, choose your organisation from the dropdown, and enter the organisation’s linking credentials.
Watch this video here:

Go to the Calendar page, select the two rectangle icon in the top right, then choose the organisation you want to view. Your calendar and rostering features will update to match that organisation.

Watch this video here:

Yes, you will need to go to the desktop version select the profile image in the top right corner. Select Settings> Account Settings> General Information.

Yes. On the web version of Loop, go to your Personal Roster, select View and share your roster calendar on other devices, and generate the iCalendar link. You can then add this link to your personal calendar.

You can also import your personal calendar into Loop. On mobile, go to the Calendar section, tap the calendar icon in the top right, and paste your personal calendar’s iCalendar link to view both calendars together.

If you cannot see these options, your organisation may not have enabled the access to do so.

Loop will only display bank shifts that you are eligible to work, if there are none visible, please contact your rostering team who can advise further.

This indicates your phone is not set to UK locale.

1. Go to the ‘Menu’ page
2. Choose the settings cog in the right-hand corner
3. Select Settings and Privacy
4. Select ‘Languages’ and change the language to ‘English (UK)’

Your leave entitlement is managed by your organisation. Please contact your rostering team within your organisation.

If your organisation has enabled it, yes. When requesting leave, enter your dates and reason, then select Other Staff Leave to view how many colleagues are off that week and see more detail if needed.

You can report a post by selecting Report Post on the content.

To report anything not linked to a post, go to Menu, select the Settings cog, then choose Report.