Risk Monthly Newsletter: March 2025

Click on the links below to go straight to the story:

• Risk User Group Sessions Schedule Update
• RLDatix Focus Groups
• Artificial Intelligence (AI) Market Research
• NHS England Staff Survey Results
• The Connection Podcast
• DatixWeb 11.4.4.1 Release Now Available
• DCIQ and DatixWeb Release Videos
• DCIQ and DatixWeb Release Notifications
• RLDatix Training

Welcome to our third edition of our 2025 Risk Monthly Round up, where we look back on all that has gone on across Risk, DCIQ and DatixWeb, and with you, over the past month.

We are pleased to say our first Risk User Group sessions to take place in 2025 across the Manchester, London, Northern Ireland, and Scotland regions our now ready to register for.

You can find full details of the schedule and register for them via the link below. Please use the registration form for each individual session you would like to attend.

Listening to your feedback, and with the aim to maximize attendance and engagement and ensure the User Groups are accessible to you, these sessions will all be held virtually on Teams.

2025 Risk User Groups

Would you be interested in joining a focus group to support the development and improvement of the DCIQ system?

We are conducting some market research into a new AI feature that automatically reviews all patient safety incidents submitted, assigns each incident a priority risk score and makes recommendations on the appropriate investigation required.

NHS England recently published the NHS Staff Survey 2024 results, one of the largest workforce surveys in the world. Sent out to over 1.3 million NHS staff each year and completed by around 600,000, around 45% completion rate.

The Staff Survey acts as a litmus test to understand how NHS staff are seeing the NHS, and also for them to provide feedback to help create continual improvements to the NHS as a whole.

You can view the National and Local Results of the Staff Survey here.

In the Staff Survey, is a section on questions around Patient Safety showcasing broad themes around patient safety incidents and how NHS staff perceive and feel about risk. We have picked out a few key statistics, but would suggest your read the full national and regional reports to get the full picture.

• While more then 8/10 staff say that their organisation encourages staff to report errors, near misses, or incidents, approximately 6/10 say their organisation treats staff who are involved in errors, near misses or incidents fairly.

• 61.29% of staff said that they are given feedback about changes in response to reported errors, near misses and incidents, which is a very marginal improvement from 61.05% from 2024.

• 33.60% of staff say that they had seen errors, near misses, or incidents that could have hurt staff and/or patients/service users in the last month leading up to the survey.

Co-Creation, Challenge, and Change: What Makes Health Tech Work
“We’re in the next era of change. So what we think of as a healthcare system is probably going to evolve.” – Prof. Sam Shah

In our latest episode of The Connection, Prof. Sam Shah shares insights on what makes digital transformation successful – not just in theory, but in practice. From AI to procurement, co-creation to cognitive load, one message is clear: real progress depends on how technology is introduced – and with whom.

Tune in to hear:

• How AI can work alongside staff to ease pressure and improve care

• How organisations can design tech that works for real-world users

• The role of procurement in driving long-term innovation

Listen now:

The DatixWeb 11.4.4.1 release is now available, bringing new bug fixes and updates. This new update also fixes the LFPSE duplication issue.

To upgrade to this version, you can follow the normal processes for Cloud and On-Premise versions.

To help ensure you make the most of our DCIQ and DatixWeb releases, we have created video guides for each release explaining the major feature updates and benefits that can be found in each release.

To make it easier and faster for you to be notified of a DCIQ or DatixWeb release directly, we have refined out process to inform you up changes when a new update is released.

To make sure you are instantly sent product release notes as and when they go live, all you need to do is follow the links below and subscribe to the page below.

Did you know we offer a range of training services to help you keep your system knowledge up-to-date or to support new users to become experts? We provide courses for both DatixWeb and DCIQ users.

Get in touch with your account manager if you would like more information about any of the courses.

Certified Professional

This advanced course helps you realise the full potential of DatixWeb. Upon completion you will be able to effectively design, implement and manage your system to support the needs of your organisation. The course uses a mix of learning methods to support you according to best practice.

Group Training

This course will provide you the knowledge to effectively design, implement and manage your system to support the
needs of your organisation. The course is a great pre-cursor to the DatixWeb Certified Professional course and uses a mix of learning methods to support you in building an incident management system according to best practice.

Certified Professional Foundation

This course provides you with key background knowledge of vital components of the DCIQ system. By the end of the course you will have high-level knowledge of how to manage key system setups such as security groups, coding and form design. This course is a prerequisite for anyone wanting to complete the Practitioner course.

Certified Professional Practitioner

Upon completion you will be able to effectively design, implement and manage your system to support the needs of your organisation. The course uses a mix of learning methods to support you in building an incident management system according to best practice.

Group Training

This training will provide you the knowledge to effectively design, implement and manage your system to support the needs of your organisation. Get in touch to find out about available dates.